Terms & Conditions
Welcome to Naqaa Al Ain Optics Company
Thank you for using our website and application (nqa.com.sa). The site is owned and operated by Naqaa Al Ain Optics Company registered in the Kingdom of Saudi Arabia and headquartered in Medina
• Useful definitions
References to “Terms” and/or “Agreement” mean these Terms and Conditions as set out herein.
References to “we”, “us” and/or “Company” means Naqaa Al Ain Optical Company.
References to “you”, “customers” and/or “users” means users of the Site.
References to “Site” means the sites bearing the addresses of Naqaa Al Ain Optics and Applications Company (Naqaa Al Ain Optics Company on Android and Apple devices)
You agree to
By using our website, you agree to these terms. Please read carefully as these Terms and Conditions are a legally binding agreement between you and the Company. You agree that you are solely responsible for any breach under these Terms and for the consequences (including any loss or sabotage to which the Site may be suffered) resulting from any breach of the Terms. By using the Site, even after any change in the Terms, you agree to these Terms. If you are not comfortable agreeing to these Terms as is, please stop using our site, although we will regret to see you go.
• Your account in the company of purity of the eye
Users may be given the opportunity to subscribe to the Site via the subscription form to create a new account (“Your Account”) giving you the ability to receive data from us and/or subscribe to or access certain services on the Site. The data you provide will be used in accordance with our Privacy Policy. In connection with the account registration process, we may refuse to give you the username you requested.
You are responsible for:
Provide current, complete and accurate information at the time of registering your account
Update your information to keep it complete and accurate on the site
Create the password at the time of registration. You acknowledge and agree that we may rely on this password to identify you.
All uses of your account, regardless of whether you have authorized such access or use, ensure that all uses of your account fully comply with the terms and conditions
Use this account for personal or individual use only
All activities that occur on the account
• Prohibited uses of the Website
To protect the site from abuse, we have adopted some rules that apply to all users equally. These rules have been created only to ensure that each user enjoys the site without any problems. We reserve the right to terminate your use of the Site and/or your account for violating any of the prohibited uses or for any other reason in our own decision.
You specifically agree not to access or attempt to access the Site, or any part thereof, through any automated means. For example, but not limited to, the use of unsecured software or malware
Participate in any activity that disrupts or conflicts with the site (or) servers and networks connected to the site
Duplicate, reproduce, copy, sell, resell or trade the Site for any purpose
Access the Site except from the interface provided by Naqaa Al Ain Optics, unless you are specifically permitted to do so in a separate written agreement signed by an authorized representative of Naqaa Al Ain Company.
Use the Site for purposes not permitted by these Terms and Conditions and against any applicable law or regulation, practices or guidelines generally accepted in the relevant judicial regulations.
• Price
All fees and prices in Saudi Riyals rates/charges may appear in local currency based on the currency exchange rate.
• Change in prices
Site prices are subject to modification at any time. Prices may also vary due to product launches, promotions or sales. Prices for items that are out of stock or that are available for pre-order are valid during the promotional period after the order has been placed. The price of items may change which may vary with the pre-order price, customers will be informed and you will have the possibility to cancel the order. We reserve the right to update the prices displayed on the site from time to time, and after updating, they cannot claim against an order that has already been confirmed or delivered.
• Typos
Naqaa Al Ain Company seeks to ensure its accuracy in all item specifications, images, compatible signals, detailed specifications, pricing, links and any information related to the products contained in our website. Due to human error and other limitations we cannot guarantee that all item specifications, images, detailed specifications, pricing, links and other information related to the listed products are completely accurate, complete or current, and we cannot be held responsible for such errors. In the event that a product is placed on our website with an incorrect price due to some typographical, informational, technical or other error, at our discretion we have the right to refuse and/or cancel any order for that product and modify it immediately, correcting and/or removing inaccurate information In addition, all links to other websites of Naqaa Al Ain Company are provided as resources for customers looking for additional information and/or professional opinion. You are not responsible for claims and/or petitions made on these or any other sites.
• Orders
Order Placement:
Place an order can be done from the site. To place a request from the site, you must make sure that the personal data is correct and up to date. Eye purity company suggests to customers to read the data several times before confirming the order. Eye purity company is not responsible for sending emails to the incorrect email address nor for sending parcels to the wrong delivery address if the data is filled in incorrectly
• Order processing time
Expect your order to be processed within approximately 24-48 hours, provided these items are in stock and there are no problems with payment verification. We do not provide same-day shipping. Applications are not processed on weekends and holidays
• Order Acceptance Policy
Your e-receipt or any other form of order confirmation does not imply our acceptance of your order, nor does it constitute a confirmation of our offer for sale. Eye Purity reserves the right at any time after receiving your order to accept or reject your application for any reason. Naqaa Al Ain reserves the right at any time after receipt of your order, without prior notice to you, to provide you with a quantity less than you ordered of any item. We may require verification or additional information before accepting any order
• Acknowledgment of receipt
Eye purity company will inform you of the status of your order by e-mail. You will receive all the tracking information of your drum via your e-mail on the Naqaa Al Ain website after processing your request or changing its status. You can also get your order status and other live updates by logging into your account on our website
• Order Cancellation
You can cancel your order, provided your order has not already been processed and shipped. Use this guide to cancel your order
• Products
• Product Images
All product images are for illustrative purpose only and may differ from the actual product due to product improvement. Due to the difference in screens, the colors of the products may also appear different from those shown on the site.
• Product Data
Some products may contain a filtered image or image. It is only for reference and should be considered for clarification only
• Payments
We currently offer the following payment methods
Payment at the time of receipt (in Saudi Arabia – Madinah only)
Card payment (upon receipt): You can use any mada card at the time of delivery to pay the order amount
Payment by bank transfer on the account of Naqa Al-Ain Optical Company, which will appear the account number and the bank for that account at the time of payment
Payment through the site such as Visa, MasterCard, and others
In order to protect visitors to the site to the best of our knowledge, we have implemented a number of security policies and certificates. These layers can be overridden if the user’s computer is infected with a virus or malware. The website of Naqaa Al Ain Company or its partners and employees cannot have any responsibility in such a scenario or circumstance
Naqaa Al Ain Company reserves the right to refuse delivery or processing of an order from customers who have not paid part or total of the previous order or who have an ongoing legal dispute. Naqaa Al Ain also reserves the right to take any necessary steps, including legal action in case of non-payment of the order or non-payment of fees by users.
• Invoices
An order form filled out online by the customer cannot be considered an invoice. Regardless of the method of purchase or payment, the customer receives his/her invoice inside the parcel when the order is delivered. A digital/paper copy of each invoice is recorded in our secure and encrypted database.
• Security
Eye Purity Company will take all reasonable precautions to ensure the security of any payment details included in your order However, without direct negligence on our part, we cannot be liable for any losses incurred as a result of unauthorized access to the information you may have provided. If you have any inquiries or issues related to security on the site of Naqaa Al Ain Company, please contact us through the links to contact on the site
• Disputes
If any dispute, claim, controversy or difference (including in relation to any tort or statutory claim) (“Disputes”) arises out of, in connection with or in connection with this User Agreement, including (without limitation) any question as to the wording, the existence , scope, performance, interpretation, validity or expiration of the User Agreement or Terms, or any question about the legal relationships defined by the User Agreement or the consequences of its invalidity, the parties shall attempt amicably to settle disputes through negotiations in good faith within a period of thirty (30) days. AD on the date on which the first party sends the other party a written notification of the dispute
In the event that there are disputes that have not been settled amicably between the parties concerned before the end of the thirty (30) day period, and the parties have agreed that the dispute shall be referred for resolution by binding arbitration as set forth below, in accordance with the rules of arbitration in the Kingdom of Saudi Arabia – the executive court in the city shall be considered Munawwarah, which controls (“the Rules”) is hereby incorporated by reference into these Terms. The number of arbitrators must be one. The parties to the arbitration must seek to agree on a single arbitrator who will be nominated to the Executive Court in Medina for appointment. If the parties fail to name a single arbitrator within 30 days from the date of serving the request on the defendant (or a period greater or less than what the Executive Court in Medina has determined), the sole arbitrator shall be appointed by the Executive Court in Medina.
Arbitration procedures must be conducted in Arabic and the award must be in Arabic. The previous provisions in this paragraph do not prejudice the right of Naqa Al Ain Company to request temporary relief at any time from any competent court (whether or not an arbitrator has been appointed), and Naqa Al Ain Company is not considered to have violated this agreement or infringed on the arbitrator’s powers by doing so.
• Customer Service
If you have any questions, comments or concerns about the site and/or services, you can contact customer service at any time through the means of communication with customer service available on the site and we strive to respond to all inquiries within twenty-four hours through WhatsApp (00966573060233) or through e-mail: ([email protected])
• Feedback
You may have the opportunity to provide comments, suggestions, ideas, and feedback (hereinafter referred to, collectively, as “Feedback”). If you do so provide such Feedback you grant us sole ownership of the same, which includes without limitation the right to us or any third party we designate, to use, copy, transmit, extract, publish, distribute, publicly display, publicly perform, create derivative works, host, index, cache, tag, encode, modify and adapt (including without limitation The right to adapt (broadcast, download, broadcast, mobile, digital, miniature, scanning or other technologies) in any form or media now known or hereinafter developed. All such feedback shall be treated as non-confidential.
If it is determined that you retain moral rights (including rights of attribution or integrity) in Content provided by you, you declare that: (a) you do not require that any personally identifiable information be used in connection with the Content, or any derivative works or upgrades; or updates thereto; (b) you have no objection to the publication, use, modification, deletion or exploitation of the Content by us or our licensees, successors and assigns; (c) you forever waive and agree not to assert or assert any moral rights of any author or any moral rights in any of the Content; (d) forever release us, our licensees, successors and assigns, from any claims that may otherwise be asserted against us by virtue of any such moral rights. You also allow any other user to access, view, store or reproduce that user’s content
We reserve the right to edit or delete your comments, if it contains content against the Naqa Al Ain Company website or its affiliated business partners. You also agree not to use any false names or identity to post feedback. We will delete feedback from fake accounts, and legal action may be taken against the feedback poster
Notwithstanding the foregoing, you acknowledge that your Feedback may contain concepts, ideas, materials, suggestions, suggestions, and the like relating to the Site or its initiatives (“Ideas”). With respect to your Ideas, you acknowledge that: (a) we receive numerous submissions from many parties and/or may have independently developed and/or considered ideas similar to your Ideas, and that our review of your Ideas is not an acceptance of novelty, priority or originality. (b) our use of any ideas similar to yours, whether based on your feedback or submissions provided to us by third parties, independently developed or considered by us, will be without obligation to you;
• Limitation of Liability
In all cases, the maximum amount of liability is limited to the purchase price of the products sold. Naqa Al Ain Company does not bear, and may not, under any circumstances, be held liable based on a claim or suit in contract or tort, contribution to compensation, or other claims related to the products it sells that exceed this limit of liability. Naqa Al Ain Company will not be responsible for third party claims for damages against customers, malfunction, delay, interruption of service, loss of business, loss or damage, deterrent damages, with or without Naqa Al Ain Company’s knowledge of the possibility of such claims or damages occurring.
IF YOU ARE DISSATISFIED WITH THIS SITE OR ANY CONTENT OR MATERIALS ON THE SITE, YOUR SOLE EXCLUSIVE REMEDY IS TO DISCONTINUE YOUR USE OF THE SITE. Furthermore, you agree that any unauthorized use of this website and its services as a result of negligence or default would result in irreparable injury to Naqa Al Ain Company and Naqa Al Ain Company will deal with any unauthorized use that will be subject to the terms and conditions in the User Agreement.
Products that are considered among the super offers or on which there is a high discount from the company may be limited in quantity in each order, and the company has the right to change the required quantity for these products or cancel the order with or without the customer’s approval.
Naqa Al Ain Company has the right to cancel any unpaid order under any circumstances without any responsibility towards the customer or otherwise. In the event that the order is paid, Naqa Al Ain Company retains the right as long as the amount paid is returned in full.
• Intellectual Property
All content included on the Site, such as text, graphics, logos, images, audio, video, data, and music, is owned or licensed property of Naqaa Al Ain or its suppliers or licensors and is protected by copyright, trademarks, patents, and other proprietary rights. Content & Agreements
• Governing Law
The User Agreement shall be governed by and construed in accordance with the law of the Kingdom of Saudi Arabia. This is a condition for the expiration or cancellation of the User Agreement for any reason.
• Updates
We may update or change the Terms from time to time. The revised Terms will improve your future use of the Site, so we strongly suggest that you visit and review the Terms periodically. Each edition is dated. If you do not agree to the modified version, you must immediately stop using the Site.
The warranty is only on defects in workmanship and Eye Purity Company does not bear misuse and all warranty periods referred to are from Eye Purity Company, unless otherwise noted, and are limited to the manufacturer’s warranty policies. The actual manufacturer’s warranty periods may vary depending on the product and manufacturer, and contact with the eye purity company and the eye purity company will communicate with the manufacturer, some manufacturers provide direct exchange, shipping, or even a replacement the next day to your door. Please refer to the manufacturer’s website or product/packaging manuals for more information
In general, the manufacturer’s limited warranty will only guarantee the manufacturing defects of the product and will not cover any material damage to the product resulting from misuse, fall and other damage.
All communication for update/feedback on complaint tickets generated is done either by email or by call. In case the email or call is not answered for more than 3 days, the complaint card must be closed and a new complaint card will be required, provided that the item is still under warranty
• Claimable products
The warranty can be claimed on the basis of the following conditions:
Bring the original invoice
Products must not be used and do not show any signs of use.
Products in their original full packaging must be intact without any cutting or scratching.
Accessories and consumables included with products, components, tags, accompanying books, etc.
Shipping fees and processing fees are non-refundable
Material damage and/or missing products will not be considered unless reported at the time of delivery.
To ensure that complaints are successfully registered and addressed, all complaints must be submitted via our website, email or WhatsApp directly upon receipt of the product.
• Non-claimable products
The warranty cannot be claimed based on the following conditions:
Product accessories, only the basic product can claim warranty
Warranty cannot be claimed for free-fit or multi-colored products. Such as products listed on the site as multiple colors, free size, assorted colors, various designs, etc. They are products whose size/color cannot be guaranteed and are subject to their availability in stock.
If the products exceed the warranty period specified by the company
• Refund Policy
To claim a refund, please check whether the products purchased are within warranty as per the warranty policy. If the products are under warranty, you can claim a refund based on the following conditions
The customer can claim a refund for the purchased products within 3 days from the date of delivery of the products
After 3 days of delivery, the product(s) can only be repaired in accordance with the repair policy
Physical damage or missing products will not be considered unless they are reported at the time of delivery
The refund only covers the amount of the products purchased
Delivery and handling fees are non-refundable
If the coupon, discount, or special offer is part of the original order, the amount will also be deducted
The money will be refunded through the same payment method used at the time of placing the order
Naqa Al Ain Company reserves the right to compensate the claim in the form of a coupon as and when it deems appropriate
Refund process
If the products are eligible for a refund, please follow the following process to claim your refund
Submitting a complaint: Use this guide to file a complaint and save the complaint number for later reference
Review: Our support team will review the case and approve the refund, if eligible
You can submit multiple complaints regarding different products received under one order. However, the receipt fee applies to all subsequent complaints submitted after submitting the first complaint. The service remains free.
Collection process After the complaint is approved, the process of collecting the product from the customer will begin.
First within Medina in the Kingdom of Saudi Arabia
Within Medina in the Kingdom of Saudi Arabia: Products will be collected by the delivery team within Medina
There will be no pickup fee if the return request is raised within 3 days (72 hours) of delivery time.
A collection fee determined by the company applies if the return request is made after 3 days (72 hours) from the delivery time
A collection request can be rescheduled if canceled for any reason at no additional charge, however, if the second collection request is cancelled, the complaint ticket will be automatically closed.
Secondly, outside Medina
From outside Medina: The customer will have to return the product(s) at his own expense to the Naqa Al Ain Company headquarters service center or to the address specified by the company after communicating with it. Customer will have to pay shipping fees, customs and taxes (if any), and the tracking number must be updated on the complaint card within 3 days from the date the card was created. All shipments must be delivered to our warehouse within 15 days of ticket creation. If the item(s) are not received, the complaint ticket must be closed.
Inspection process: After receiving the product, it will be sent for inspection
Acceptable: If the products are found to be defective according to the policy, the refund process will be initiated
Not accepted: For products returned in damaged condition or without complete accessories or box – they will be returned to the customer.
• Return Policy
To claim a return of products, please check whether the purchased products fall under warranty in accordance with the warranty policy. If the products are under warranty, you can claim a return on the basis of the following conditions:
The customer can claim a return of the purchased products within .3 days from the date of delivery of the products
3 days after delivery, the Product(s) can only be returned in accordance with the return policy.
Physical damage or missing products will not be considered unless they have been reported at the time of delivery.
The refund only covers the amount of products purchased
Delivery and processing fees are non-refundable
If the coupon, discount or special offer is part of the original order, the amount will also be discounted
The products will be returned in the form of a coupon where it can be used to order the same products, similar products, or any other products of your choice. Please refer to the Coupon usage policy
• Return process
If the products are eligible for a return, please follow the following process to claim a return
Submitting a Complaint Use this guide to file a complaint and save the complaint number for later reference
Review: Our support team will review the case and approve the return of the products, if eligible
You can submit multiple complaints regarding different products received under one order, however, the receipt fee determined by Naqa Al Ain Company applies to all subsequent complaints submitted after the first complaint is submitted – the service remains free
Collection process After the complaint is approved, the process of collecting the product from the customer will begin
First within Medina in the Kingdom of Saudi Arabia
Within Medina in the Kingdom of Saudi Arabia: Products will be collected by the delivery team within Medina
There will be no pickup fee if the return request is raised within 3 days (72 hours) of delivery time.
A collection fee determined by the company applies if the return request is made after 3 days (72 hours) from the delivery time
A collection request can be rescheduled if canceled for any reason at no additional charge, however, if the second collection request is cancelled, the complaint ticket will be automatically closed.
Secondly, outside Medina
From outside Medina: The customer will have to return the product(s) at his own expense to the Naqa Al Ain Company headquarters service center or to the address specified by the company after communicating with it. Customer will have to pay shipping fees, customs and taxes (if any), and the tracking number must be updated on the complaint card within 3 days from the date the card was created. All shipments must be delivered to our warehouse within 15 days of ticket creation. If the item(s) are not received, the complaint ticket must be closed.
Inspection process: After receiving the product, it will be sent for inspection
Acceptable: If the products are found to be defective according to the policy, the refund process will be initiated
Not accepted: For products returned in damaged condition or without complete accessories or box – they will be returned to the customer.
• Reform policy
To claim repair of the products, please check whether the purchased products are within warranty according to the warranty policy. If the products are under warranty, you can request the return of the products based on the following conditions
Physical damage or missing products will not be considered unless they are reported at the time of delivery
Naqa Al Ain Company reserves the right to compensate the claim in the form of a coupon as and when it deems appropriate
Naqa Al Ain Company website can facilitate the process between you and the manufacturer of retail products, but will not cover any expenses incurred by the repair service.
Naqa Al Ain Company website service is limited to the level provided by the manufacturer or supplier. Please read the warranty information carefully before contacting us.
• Repair process
If the products are eligible for repair, please follow the process below to claim the products for repair
Submitting a complaint: Use this guide to file a complaint and save the complaint number for later reference
Review: Our support team will review the case and approve the return of the products, if eligible
You may submit multiple complaints regarding different products received under one order, however, the receipt fees determined by Naqa Al Ain Company apply to all subsequent complaints submitted after the first complaint is submitted.
Collection process: After approval of the complaint, the process of collecting the product from the customer will begin
First within Medina in the Kingdom of Saudi Arabia
Within Medina in the Kingdom of Saudi Arabia: Products will be collected by the delivery team within Medina
There will be no pickup fee if the return request is filed within 7 days (168 hours) from the delivery time.
Pick-up fees determined by the company apply if the return request is submitted after 7 days (168 hours) from the delivery time.
A collection request can be rescheduled if canceled for any reason at no additional charge, however, if the second collection request is cancelled, the complaint ticket will be automatically closed.
Secondly, outside Medina
From outside Medina: The customer will have to return the product(s) at his own expense to the Naqa Al Ain Company headquarters service center or to the address specified by the company after communicating with it. Customer will have to pay shipping fees, customs and taxes (if any), and the tracking number must be updated on the complaint card within 3 days from the date the card was created. All shipments must be delivered to our warehouse within 15 days of ticket creation. If the item(s) are not received, the complaint ticket must be closed.
Inspection process: After receiving the product, it will be sent for inspection
Acceptable: If the products are found to be defective according to the policy, the refund process will be initiated
Not accepted: For products returned in damaged condition or without complete accessories or box – they will be returned to the customer.
Claim your warranty is quick and easy
Products without a specified warranty period are considered unwarranted products and a complaint must be submitted within 72 hours from the time of delivery
Complaints will be accepted based on the following conditions
Products must be unused and show no signs of use
Sealed with manufacturer’s seal
Products must be in their complete original packaging – if the product is sold in the original packaging
Accessories, consumables included with the products, components, labels, literature, accompanying software, etc. must be provided
Physical damage and/or missing products will not be considered unless reported at the time of delivery
Naqa Al Ain Company reserves the right to compensate the claim in the form of a coupon as and when it deems appropriate
If the products are not defective and the order is made due to the products not meeting expectations, a collection fee determined by Naqa Al Ain Company and a restocking fee of 25% of the product value (for glasses only) will be applied, in addition to a discount on the value of prescription lenses.
Warranty cannot be claimed for free size or multi-coloured products. (Products listed on the site as multiple colors, free size, assorted colors, assorted designs, etc. are products whose size/color cannot be guaranteed and are subject to availability in stock.